Chris McGill, WAVE-TV

Jason and Melissa Mattingly are finding out that mortgage modifications can become nightmares. two years ago they fell behind on a couple of mortgage payments and received a mortgage modification through their lender, Countrywide Homes. Shortly thereafter, Countrywide was acquired by Bank of America and the Mattingly’s had to file the paperwork again – but now Bank of America is taking steps to foreclose on the home.

“We’ve never gotten anything like this, we’ve made our payments, they’ve accepted (them),” said Melissa Mattingly. “So I just don’t see how they can foreclose on us if we’ve honored our payments every month.”

The Mattingly’s receive up to a dozen phone calls a day from Bank of America saying they are only making ‘partial’ payments on their home mortgage. When Melissa or Jason bring up the home mortgage modification they sent in, bank representatives say there’s no reference to a modification in their computer records. the bank admits they’re receiving the Mattingly’s payments, but refuses to recognize the modification.

Ben Carter with the Legal Aid Society of Louisville says banks “claiming that they’ve never received it is unfortunately not uncommon.”

Carter says that institutions like Bank of America have become so big and their systems so overwhelmed, they can’t keep track of their own offers, paperwork or payments.

“Unfortunately, the way this ends for most people is they get a foreclosure complaint and they have to get an attorney to help them sort it out or get a housing counselor to help them sort it out,” Carter said.

Read more here: wave3.com/Global/story.asp?S=12143115

Filed under Bank of America, Mortgages · Tagged with avoiding foreclosure, Bank of America, BofA, foreclosure crisis, foreclosure defense, foreclosure help, foreclosure mediation, foreclosure rescue, HAMP, Loan Modifications, Loan Mods, mortgage help

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